Terms and Conditions for Giordano E-Shop

Last updated: 3 June 2026

This site (www.giordano.com.sg) and/or the Giordano App (collectively the "Platform" or "Giordano E-Shop") were designed and operated by Giordano Originals (S) Pte Ltd (the "Company", "we", "our", and "Giordano") for Customers using its online services.

By accessing and using the Platform, you agree to be legally bound by the following terms and conditions.

Giordano may change these terms and conditions at any time by posting changes online. Please review these terms regularly to ensure that you are aware of the latest changes. Your continued use of this Platform after changes are posted means you agree and/or otherwise shall be deemed to agree to be legally bound by the updated and/or amended terms and conditions.

1. General

1.1 In these Terms and Conditions, the following definitions shall apply:

• "Affiliates" means any of our direct or indirect parent companies, our direct or indirect subsidiaries or affiliates, or any other entity that controls, is controlled by or is under common control by Giordano Group (whether through direct or indirect ownership of fifty percent (50%) or more of the shareholding or voting rights, or the right to control the management of the entity or to appoint or remove a majority of the board of directors).

• "Customer" means any person who accesses and uses the Platform, and places an order with us including (without limitation) you.

• "Giordano Group" means Giordano International Limited, a company incorporated in Bermuda with limited liability, the registered office of which is situate at Clarendon House, 2 Church Street, Hamilton, Pembroke, HM11, Bermuda, and its principal place of business is situate at 22nd Floor, Tower B, 83 King Lam Street, Cheung Sha Wan, Kowloon, Hong Kong, and its Affiliates and other group undertakings from time-to-time, including the Company.

• "Legal Notice and Disclaimer" means the legal notice and disclaimer applicable to the Platform and all matters and services related thereto, a copy of which is accessible via https://giordano.com.sg/policies/privacy-policy.

• "Privacy Policy" means Giordano's policy and practices regarding the collection, use, retention, transfer and access of personal data collected in connection with the Platform, a copy of which is accessible via https://giordano.com.sg/policies/privacy-policy.

• "Price" means the applicable price of a Product as at the time of actual Transaction denominated in such local currency.

• "Product(s)" means any and all products offered for sale on Giordano E-Shop as at the time of actual Transaction.

• "User Account" means an account that a Customer applied for on the Platform and established after our review and approval to provide more convenience to the Customer in using the Platform.

• "Terms and Conditions" means these terms and conditions, the Legal Notice and Disclaimer, and the Privacy Policy.

• "Transaction" means the sale and purchase of Products by Giordano to a Customer via the Platform in connection with an order.

1.2 All products sold by Giordano through the Platform are subject to these Terms and Conditions. By registering for a User Account or by submitting your order for processing via the Platform either as a registered user or as a guest user, you confirm that you have read, understood and agreed to the Terms and Conditions in effect as at the time you submit your registration for a User Account or your order for purchase, as the case may be.

1.3 These Terms and Conditions incorporate the Legal Notice and Disclaimer and the Privacy Policy, and as far as the Platform (and all matters and services related thereto) is concerned, these documents shall prevail over any other document, including any Giordano store policy (if any) purporting to have a contractual effect in the event of conflict.

1.4 You agree to provide accurate, complete and up-to-date registration information to register and create your User Account. For payment purposes either as registered user or guest user, if applicable, you shall provide Giordano with accurate and complete credit card information, and you represent and warrant to Giordano that your use of the credit card or anyone else's use of the credit card via your User Account is authorized and lawful.

1.5 Giordano has the absolute discretion to refuse or terminate registration of a User Account by any Customer, and/or to amend or cease operation of Giordano E-Shop, delivery services and/or any services or functions provided via or in relation to the Platform (in whole or in part), at any time, for any reason whatsoever and without any notice or liability to any Customers.

1.6 You agree that you are responsible for all activities carried out on or through your User Account, and you authorize us to assume that any person using the Platform with your User Account is either you or is authorized to act for you or by you to do so. You agree to pay for every order made under your User Account and agree to indemnify Giordano for all claims, losses and damages whatsoever made by any third party arising from or in connection with the use of your User Account (whether or not authorized by you). You shall be responsible for safeguarding your User Account and registration information including your credit card details etc., provided to Giordano. You shall be responsible for notifying the bank of any changes to your records, or loss, theft or unauthorized use of your credit card.

1.7 Placing an order means you agree to purchase products in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We shall make every effort to fulfil your order, but shall not be liable to you if we shall decline or become unable to fulfil an order for whatever reason, including supply shortage or supply modification, or consider unreliable for credit reason or otherwise in its sole discretion.

1.8 You shall ensure that your password to your User Account is kept strictly confidential to prevent unauthorized use, and shall regularly update your password. You shall immediately change your User Account password and notify us if you reasonably suspect that there has been any unauthorized access or use of your User Account and/or disclosure of your User Account password. Giordano shall use its best endeavours to prevent any unauthorized access to the Platform. However, notwithstanding the foregoing, Giordano shall not be liable for any losses or damages whatsoever if any third party gains unauthorized access to the Platform or any User Account.

1.9 All orders are subject to acceptance by Giordano at its sole discretion and are subject to stock availability and the terms and conditions of the relevant offer, if any.

1.10 Products and Prices displayed on the Platform are for reference only and are subject to alteration or modification as at the time of actual transaction.

2. Price

2.1 Giordano shall make every effort to ensure that Prices, details and sizes of Products detailed on the Platform are up-to-date. Giordano reserves the right to vary the Price and other details of the Products or range of Products listed on the Platform, without prior notice or any liability.

2.2 Prices listed on the Platform are for online purchase only. Prices for some Products may differ from those charged for the same Products at Giordano physical stores.

2.3 There may be discrepancies between the online bill and the final bill due to out-of-stock products, special offers and other unforeseen circumstances. Giordano reserves the right to adjust the online bill, adjustments will be marked on the final bill presented to the Customer at the time of delivery or order pick-up, and the Customer shall be charged in accordance with such final bill.

2.4 All Prices do not include delivery charges.

3. Payment

3.1 Giordano E-Shop accepts the following payment methods:

• Credit card (Visa & Mastercard)

• PayPal

• Apple Pay

• Google Pay

• UnionPay

• Amex

• Shop Pay

We may update any payment methods from time to time.

3.2 Giordano may change at any time the method by which payments for order at the Platform may be effected and such changes may be notified to you by email, mailshots or by notice shown on the Platform.

3.3 Where there are additional charges for delivery or other services, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.

4. Delivery Service

4.1 Complimentary delivery service will be provided for each order with net spending of SGD$59 or above (or any equivalent currency, where applicable) (only applicable for local order, after discount).

4.2 All expected delivery dates and times are estimates only, and you will receive prior notification from us in relation to actual delivery arrangement once your order and delivery are confirmed. Giordano shall use reasonable endeavours to deliver the Products ordered to the delivery address provided by you. Giordano shall not be liable for any delays, change of delivery time or non-delivery for causes beyond its control.

4.3 No delivery service shall be available when such severe weather condition exists whereby delivery is considered unsafe by Giordano.

4.4 You shall notify Giordano promptly via our customer service via WhatsApp service number: +65-94579151, or by sending email to customer@giordano.com.sg of any changes to the information provided including delivery address so that we can communicate with you effectively and to deliver the Products to you.

4.5 You may visit our Shipping & Delivery section at our FAQ page for more information.

4.6 Giordano reserves the right to decline delivery of the Products to any Customers at its sole discretion absolutely.

4.7 In case of any dispute, the decision of Giordano is final and binding.

5. Title

5.1 All risk in the Products shall pass to the Customer upon delivery or collection of the Products by the Customer but Giordano shall retain title in the Products until full payment has been received.

6. Return, Exchanges and Refund

6.1 Please visit our Returns, Exchange & Refunds section at our FAQ page for more relevant information.

6.2 Images of Products on the Platform may not correspond exactly to Product description and are for general reference only. The Customer shall not be entitled to return a Product or refund on the basis that it does not correspond exactly to its online image.

7. Personal Data and Information

7.1 In order to use the Platform or register with us and create a User Account, it is necessary to provide us with the personal data that is indicated as "mandatory" on the registration or payment page on the Platform. If you are unable or unwilling to provide us with complete and correct personal data that is indicated as "mandatory" on the registration or payment page, we may not be able to register a User Account for you or provide you with some of our services.

7.2 You expressly agree and acknowledge that all personal data collected by Giordano shall be managed in accordance with the Personal Data Protection Act and/or any comparable law in any jurisdiction and the Privacy Policy which is accessible here, which may be amended from time to time.

8. Force Majeure

8.1 Giordano E-Shop shall not be liable for any delay or non-performance of its obligations under the Terms and Conditions or the Platform (including, without limitation, delivery or pick-up of an order), to the extent that such delay or non-performance is due to any circumstances beyond the reasonable control of Giordano (which shall include, but not be limited to, fire, casualty, accident, act of God, natural disaster, pandemic, any law, order, proclamation, regulation, demand or requirement of the local government or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Giordano).

9. Variation of Terms and Conditions

9.1 Giordano reserves the right to amend these Terms and Conditions in its sole discretion and without prior notice to Customers. You are reminded to review the Terms and Conditions prior to submitting any order or registering a User Account. Once an order is placed or a User Account is registered, you are deemed to have accepted the Terms and Conditions prevalent at the time.

10. Prevailing Language

10.1 In the event of any discrepancy in the English and other language versions of the Terms and Conditions, the English version shall always prevail.

11. Third Party Rights

11.1 Notwithstanding the Contracts (Rights of Third Parties) Act 2001 and/or any comparable law in any jurisdiction, these Terms and Conditions are personal to and are made solely for the benefit of the parties to them and shall not create or give any rights to or purport to confer any benefits on any third parties whatsoever. The application of the Contracts (Rights of Third Parties) Act 2001 and/or any comparable law in any jurisdiction giving to or conferring on third parties the right to enforce any term of these Terms and Conditions are expressly excluded and no terms of these Terms and Conditions are, or are intended to be, enforceable by any person not being a party to them. Notwithstanding the foregoing in this paragraph, third party rights under these Terms and Conditions shall be enforceable by Giordano and/or an entity which, as at the time of enforcement, is a direct or indirect wholly-owned subsidiary of Giordano in accordance with the Contracts (Rights of Third Parties) Act 2001 and/or any comparable law in any jurisdiction. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to these Terms and Conditions, or any term of these Terms and Conditions, are not subject to the consent of any third party (including Giordano and/or any of the wholly-owned subsidiaries at all times).

12. Applicable Law

12.1 These Terms and Conditions shall be governed by the laws of Singapore.

13. General

13.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, it shall be severed from these Terms and Conditions and shall not affect the remainder of the Terms and Conditions which shall continue in full force and effect.

13.2 A failure or delay by us to exercise any right or to act upon a breach under these Terms and Conditions will not be a waiver of that right or breach. Any waiver by us of any of our rights or of a breach of these Terms and Conditions must be in writing, and such waiver is limited to the particular right or breach stated in these Terms and Conditions.

13.3 We have the absolute discretion to make changes to any of these Terms and Conditions from time to time without prior notice to you. A copy of the latest version of these Terms and Conditions is available on the Platform.

13.4 These Terms and Conditions set out the entire agreement relating to the supply of goods to you by us via the Platform and they supersede all previous negotiations, representations and agreement between the parties.