Frequently Asked Questions

We accept returns and exchanges for online purchases under the following conditions:

• Requests must be made within 30 days of delivery
• Items must be unworn, unwashed, unaltered, and with original tags attached
• Exchanges are permitted once per order, subject to stock availability

Items not eligible for return or exchanges:

• Innerwear
• Underwear
• Socks

All returned items will be inspected and verified upon receipt to ensure they meet our return conditions. Items that do not meet these conditions may be rejected and returned to the customer at their own cost.

This policy does not affect your statutory rights under Singapore law.

Refunds are issued to the original payment method. If an item is out of stock, the refund will be processed to the original payment method within 7–14 business days. 

If you wish to return an online order, please submit a return request via our PostCo portal. When submitting your request, kindly provide:

1. Your order number
2. Your phone number
3. Item(s) you wish to return
4. Any comments about the return
5. Your preferred return shipping method

Important Return Information

• Return Shipping: Customers are responsible for return shipping fees.
• Packaging: Please ensure all returned items are securely packed in their original packaging with tags attached.
• Trackable Shipping: We recommend using a trackable, insured shipping service, as Giordano will not be liable for items lost or damaged in transit.
• Proof of Postage: Please retain your proof of postage until your return has been processed.

Once we receive your returned item, our team will inspect it to verify that it meets our return conditions. After verification, we will process your return request.

No. Items purchased in‑store or through third‑party platforms cannot be returned through our online store. Please refer to the respective store or platform’s return policy.

Yes, exchanges are available once per order, subject to stock availability. To request an exchange, please submit a return request via our PostCo portal and provide:

• Your order number
• Your phone number
• Item(s) you wish to return
• Any comments about the return
• Your preferred return shipping method

Once we receive your request, our team will guide you through the next steps.

If you receive an incorrect item, wrong size, damaged/defective product, or an item that differs materially from its description or images, please submit a return request within 30 days of receiving your order. This policy does not affect your statutory rights under Singapore law.

When submitting your return request, please include:

1. Your order number
2. Your phone number
3. Clear photos of the item received
4. A brief description of the issue

Once you’ve submitted the request, please follow these steps:

1. Select your preferred return shipping method.
2. Pack the item securely in its original packaging (where applicable).
3. Print or generate your return label if provided.
4. Ship the item using your chosen method.

Once we receive your return, our team will inspect the item to verify the issue and its condition. After inspection, we will process your refund, replacement, or exchange where applicable.

Shipping Costs & Reimbursement

1. Errors or Defects (Our Responsibility)

If the return is due to our error (e.g., the wrong item was sent) or a verified defect, the return shipping will be arranged through Ninja Van and fully borne by us. You will not need to pay any return shipping fees.

To proceed, please submit your return request through the PostCo return portal and select Ninja Van as the return shipping method.

2. Change of Mind (Customer Responsibility)

For returns or exchanges due to personal preference (e.g., ordering the wrong size or changing your mind), the customer is responsible for all shipping fees. These costs are non-reimbursable.

3. Inspection Policy

Please note that all “defective” claims are subject to inspection. If the item is found to match its description and is not defective, the return will be treated as a Change of Mind return, and the return shipping cost will be deducted from your refund.

Refunds will be processed after the returned item has been received and verified. Once issued, refunds to the original payment method may take 7–14 business days to reflect in your account.